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The debate continues over how to overhaul the country’s health care system with both a House- and Senate-passed version that needs to be reconciled. 

Cowden Associates, Inc. presents this timely update with a look at the immediate and long-term impact of the proposed reform.  The attached document includes a comparison of the bills to help you understand the basics and what may lie ahead.

View January 20^th update

Cowden Associates, Inc. found interesting new research about the effect of high turnover on how customers perceive service quality.  In the study, published in the Journal of Applied Psychology in November 2009, researchers analyzed several questions to determine if the rate of employee turnover had any effect on the quality of service.  Their results support Cowden's business philosophy of valuing employees through exceptional benefits, which in turn results in successfully retaining experienced industry leaders with minimal employee turnover.  Cowden's clients benefit by receiving incomparable service from long-tenured professionals possessing a deep-rooted client relationship, continuity of service and superb responsiveness.

Click here to read the study conducted by John Hausknecht and colleagues (the study authors), made possible with research funding from Cornell University’s Center for Advanced Human Resources (CAHRS).